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If you need help with anything on our site, please refer to the items below. If you don't find the answers you are looking for here then please use the contact information at the bottom of this page to contact us.

New Customers
First Time Visitors
First Time Shopper Links

Policies
Privacy Policy/Terms of Use
Return Policy
Pricing and Grading Policy
Mail and Materials Policy

Other
Send us Feedback
Report Site Problems


Ordering
Placing an Order
Payment Options
Shipping and Delivery
Returning an Item
Cancelling an Order
Ordering Problems

 

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First Time Visitors

Shopping with us is very easy. Our goal is simply to provide excellence in customer satisfaction. For an overview of our store, just click on the links below.

If you don't find the answers, just click here to reach the Solsound Music information and help department.

First Time Shopper Links:

Placing an Order
Canceling an Order
Return Policy
Shipping and Delivery Timeframes

Placing an Order

An account is not necessary to place an order with us. Simply choose the item you wish to purchase and click on the "SHOPPING CART" icon. You will be stepped through a short check out process for your item(s). You can pay for your order by Visa, MasterCard, Discover or American Express using PayPal, or you can pay by U.S. Postal Service money order only. Sorry, no personal checks.

By completing the ordering and check out process, an order number will be established for you, so you can check the status of your order at any time.

To place an order, follow these simple steps:

  1. Dig through the crates of vinyl until you find the item you wish to purchase. (we also have cd's and music videos too)
  2. Click on the "SHOPPING CART" icon next to the price of the item that you would like to purchase.
  3. You will proceed the Shopping Cart page which shows the item you have selected. You can choose to 'Continue Shopping', 'Recalculate Your Order' or 'Clear Your Cart'. If you continue shopping your original item will stay in your cart until you are ready to check out.
  4. If you decide you want to put an item back, just change the number '1' in the quantity box in front of that item to a '0' and recalculate your order. Once you are ready to check out, click the appropriate "CHECKOUT" button once you have verified/recalculated the items to purchase. You may pay by Visa, MasterCard, Discover or American Express by clicking on the PayPal logo, or you can pay by U.S. money order by clicking on the Non-PayPal logo.
  5. If you choose to pay by credit card and click on the PayPal logo, you are now on the SSL (Secure Socket Layer) encrypted PayPal credit card payment page. You can either log in if you already have a PayPal account, or you can fill out the credit card information and create an account. Click continue to finilize your transaction and write down your transaction item/order number so you can check the status of your order at any time. You will be sent a confirmation email to verify your purchase.
  6. If you choose to pay by U.S. money order and click on the Non-PayPal logo, please fill out the customer information page. Click on the 'submit order' button to finilize your transaction and write down your transaction item/order number so you can check the status of your order at any time. You will be sent a confirmation email to verify your purchase.
  7. Print the Checkout Page for your records. Your order will be processed and sent within 5-7 business days.

 

Canceling an Order

Orders in the "Processing" Status may allow cancellations if item(s) have not shipped. No cancellations are allowed after shipping.

To request a cancellation of an item, follow these steps:

  1. If you would like to request a cancellation of an order, just click here to send an email to our cancellations department. Make sure to put your transaction item/order number(s) in the subject line.
  2. include your name, item(s), date of purchase, payment type and amount.
  3. Also include your reason for the cancellation request.
    Please Note: Requests may only be requested on orders in "Processing" status and does not guarantee that a cancellation may occur, as item(s) may have gone to the supplier for shipment.
  4. Your request will be processed on the next available business day. An email will be sent back to you to confirm your request.

    Please Note: Cancellation of item(s) may change or void any discounts currently appearing on your order.

 

Return Policy

Return Information
Products must be returned within 15 days of the ship date for a Solsound Music store credit. Most items are returnable, however returns are subject to the following guidelines:

  • Items must meet the conditions below for proper return and credit.
  • For damaged or misshipped items, your shipping and handling costs will be refunded. Return shipping cost refunds are calculated using the least cost shipping method. Items returned via expedited shipping methods will only be refunded an amount equal to the least cost shipping method. For all other items, shipping and handling costs cannot be refunded.

Proper Conditions for Return
Records must be received in the condition they were listed, with their original covers and accessories (ie: lyric sheets, photo sleeves, etc.) intact and sent back in the same packaging as received. If you are returning a product listed below, please check to make sure your return meets the conditions described.
  • Used LP's, 12" Singles, CDs, DVDs, or VHS tapes - Must be returned in the same condition as they were listed.
  • New LP's, 12" Singles, CDs, DVDs, or VHS tapes - Must be unopened.
  • New equiptment, gear, bags and accessory merchandise - Must be unused or unopened.
To make a return, you must request a Return Authorization number (RA#) for the item(s) as long as they are within the return period stated above. To request a RA#, click here to send an email to our sales department.

Please include the RA number on the outside of the shipping package on the mailing label.

No returns of any type will be accepted without a RA number. RA numbers will expire after 10 days, and the item will not be accepted if returned after that time frame.

Returned item(s) are will incour a 20% restocking fee.

For your protection, please send your return prepaid via standard UPS or any other delivery service which provides tracking information. USPS (United States Postal Service) does offer Delivery Confirmation, if requested at the time of shipment. We can not guarantee credit for returns sent via a non-trackable method.

Return processing may take up to 30 days. Credits are processed upon confirmation of the return. Credits will be electronically issued by Solsound Music and may be used at any time.

 


Payment Options

We accept all major credit cards through our PayPal system including Discover Card, Visa, MasterCard, and American Express. There is no surcharge for using your credit card to make purchases with Solsoundmusic.com. Please be sure to provide your exact billing address and telephone number-as they appear on your credit card statement. Incorrect information may cause a delay in processing your order or failure to complete your order request. Your credit card will be billed upon shipment of your order.

Ordering Problems

Check your e-mail first. An order confirmation is typically sent within 60 minutes of any purchase. If you did not receive an order confirmation email, you may have intered a wrong email address. Please email us with the correct address so we can correct the billing information.

Still need more help?
Click here for our mailing address, phone number and email information.

 

 
 
       
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